FAQ

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I cannot install the CYPE programs. When I try to install them, the operating system issues a message such as "The application could not be started…". What can I do?

If, when installing CYPE programs, the operating system displays the error message "The application could not be started…", the following steps must be followed.

  • On the Microsoft website, select the language and click on the "Download" button.
  • Download one of the following files:
    • vcredist_x64.EXE
      If you have downloaded the 64-bit version of the CYPE programs
    • vcredist_x86.EXE
      If you have downloaded the 32-bit version of the CYPE programs
  • Run the downloaded file.
  • Restart the computer.
  • Install the CYPE programs.