TECHNICAL SUPPORT

CYPE has a large team of experienced architects and engineers ready to help users with any questions they may have about how our software works.

Choose the option best suited to your needs

Users of CYPE programs are provided with different ways to resolve any issues or questions they may have.

FAQ

The answer to your issue or question may be in our FAQ section.

Contact form

Use our contact form to make a new enquiry and our team of engineers and architects will get in touch as soon as possible.

Email enquiries

This option is perfect for queries that require a more thorough explanation.

Phone enquiries

Contact our team directly. We would be happy to help.

Frequently asked questions

CYPE regularly publishes answers to the most frequently asked questions that reach its team of technicians.

Recently added FAQ

Contact form

If you have an issue or question and have not found a solution in our FAQ, please contact us using the following form and a CYPE technician will reply with the answer you are looking for as soon as possible. 

Phone and email enquiries

Users of professional licenses for versions 2022, 2023 and 2024 can contact CYPE’s Technical Support Department either by phone or via the email address of any of the offices listed below.
Users of versions prior to version 2022 can make their enquiries via the Contact Form and/or by sending an e-mail to support@cype.com. Users of non-professional licenses (Evaluation Version, Campus Version and Temporary Licence) can send their queries to the following e-mail address: support.edu.en@cype.com.

Headquarters

Find your nearest dealership

Customer service opening hours

March 2024

Mon Tue Wed Thu Fri Sat Sun
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  • 8:00 AM - 2:30 PM
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  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
5
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
6
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
7
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
8
  • 8:00 AM - 2:30 PM
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11
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
12
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
13
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
14
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
15
  • 8:00 AM - 2:30 PM
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18
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
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20
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
21
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
22
  • 8:00 AM - 2:30 PM
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25
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
26
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
27
  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
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  • 8:00 AM - 3:00 PM
  • 3:30PM- 5:30 PM
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*On Friday afternoons, assistance will be provided via email.