The following error message may appear after entering your Campus Version key during the installation process of the CYPE programs:
The key is not correct. Please ensure you have entered the key you have received.
The problem may occur if a previous Campus version has been previously installed on the computer, for example, if the user chains the use of several Campus versions, one for each course. To solve the problem, the key information corresponding to these previous installations must be deleted. To do so, please follow the steps indicated in the "Campus license" section of this FAQ.
If you are still unable to access the programs after completing the above steps, please send an email to soporte.edu@cype.com, indicating the problem in as much detail as possible.
