CYPE program users may encounter the following error:
Feature not available with your license.
This error is related to reading the permissions recorded in the license or in the version being used.
Professional versions
Make sure that you are using the version and feature of the program that you have purchased in the license, and that you have activated the desired permissions in the license. Contact Technical Support if necessary.
Campus Versions
If you are using the Campus Version, you may have all the necessary permissions to use the CYPE programs in the version you are using. In this case, the version may not have been installed correctly. To ensure the correct installation of the Campus Version and correct the error, follow these steps:
1. Completely close the CYPE programs.
2. Delete the "cypenet" folder located in the following path:
C:\Users\Windows_user\AppData\Roaming\CYPE Ingenieros\v20XX
The AppData folder is hidden folder in Windows, so if you cannot find it, show the hidden files using the options of your operating system.
The "cypenet" folder must be deleted from the paths corresponding to the different versions found. For example, if the following folders are found in the device, the "cypenet" folder must be deleted from each of these three directories, as they correspond to previous installations of the Campus 2023, 2022 and 2021 versions:
C:\Users\Windows_user\AppData\Roaming\CYPE Ingenieros\v2023
C:\Users\Windows_user\AppData\Roaming\CYPE Ingenieros\v2022
C:\Users\Windows_user\AppData\Roaming\CYPE Ingenieros\v2021
3. Restart the program and re-enter the password. To be able to use the Campus Version, a recent version of the CYPE programs, close to the current version, must be installed. Therefore:
- If you have already installed a recent Campus Version of the program, start the program. When doing so, it will ask for the Campus Version password again. Enter the password, making sure not to leave any blank spaces.
- If you have not installed a recent Campus version of the program, you must consult and download the latest version available. During the installation, you will be asked for the type of version you wish to install, in this case, the "Campus Version". At this point, the password must be entered.
If you are still unable to access the programs, we recommend that you contact CYPE Technical Support and provide more details about the problem.
Anti-virus programs and firewalls prevent communication between CYPE programs and the server. This could be the cause of the related errors. The solution to these problems can be found in the following links:
- The key is not correct. Please ensure you have entered the key you have received
- It has not been possible to establish a connection with the server controlling access to be able to work with the Campus Version
If the version is installed on two computers and you have used the programs on one of the computers, you will not be able to use the programs on the other computer during the next 6 hours:
