This warning may appear when users try to open a file:
For safety measures and to protect our clients, the program has blocked the job
you are trying to open. This is due to the threat of viruses or malicious
programs accessing the system due to use of manipulated versions of CYPE
programs. The file has been blocked. If you wish to check whether the file
contains harmful material, if you believe it has not been modified using
manipulated versions, or for any other information or help to resolve this
incident, please contact CYPE's technical support department.
Origin
Several situations can cause this error. These are reported as follows:
- Use of an unauthorised CYPE Ingenieros licence (unauthorised version)
- Blocking projects that have gone through evaluation versions prior to 2026.b
Solution
Please contact the CYPE team by email, providing your customer and user details, and attaching the blocked file. You should also include information about the file’s usage history and origin. If the use is legitimate, and where possible, the CYPE team may be able to recover the project and resend it to the user. In other cases, the project will need to be recreated from scratch using a licensed version.
