Request a demo
Online shop

FAQ: Troubleshooting

Troubleshooting

General categories
Specific categories
Learning resources
Document library
FAQ

Importer could not finalize the import process

Blocking projects that have gone through evaluation versions prior to 2026.b

How to change the Electronic License user password

How to recover an automatic safe copy made by the program when opening a file saved with a previous version

Is permission in the user license required to work with this program?

Running CYPE software with network hardlocks and electronic licenses

The file cannot be opened because it is currently in use by another application

The maximum number of incorrect access attempts to the temporary license has been reached. For safety reasons, the license has been temporarily deactivated. Please try again in a few minutes

The maximum number of simultaneous users for this license has been reached

Search methods and locating errors

Why is error 30333 occurring?

Wrong code-page. CYPE applications are not Unicode applications. Therefore, it is necessary to select the appropriate code-page to run the software

An error has occurred, there is not enough memory to run the program

A serious error has occurred. It is impossible to continue running the program. Click Accept, make a note of the error in the Details>> window and contact CYPE Ingenieros technical support.

The program is already running

Problems with protection hardlocks

It has not been possible to establish a connection with the server controlling access to be able to work with the Temporary License

Feature not available with your license

The key is not correct. Please ensure you have entered the key you have received

Using an illegal CYPE license

It has not been possible to establish a connection with the server controlling access to be able to work with the Campus license

Can I use my user license permissions with “BIMserver.center” programs?

Can screenshots of CYPE programs be published online?

How can I decompress a job that has been compressed with CYPE programs?

Can I edit a job using an earlier CYPE program version than the one with which the job was created or edited?

Which file extensions does the program use?

Didn't find the answer to your question?
Send us your query and our technical support team will help you.
Go to form